Wholesale FAQ

Wholesale Ordering:

• 1. Do you have order minimums?

  Our order minimum is currently $300.

• 2. How do I pre-order?

  Log in to your wholesale account at mycoloredorganicsoffers.com, select your pre-order styles and quantities, and complete checkout to submit your order for review. Once ship windows are assigned to your selected items, you’ll receive an email with estimated ship timelines. Ready-to-ship items will be invoiced or charged to the card on file.

• 3. When am I charged for my pre-order?

  You will only be charged for your pre-orders once they have shipped. Each pre-order is subject to wholesale shipping charges, and our full shipping policy can be viewed at https://mycoloredorganicsoffers.com/pages/wholesale-shipping-policy.

• 4. How long are my pre-ordered items reserved for?

  Typically, pre-ordered items can only be reserved for up to a week after the product has been launched, given that there are no delays with the shipment. If the invoice is not paid within the week that it is emailed, the hold on your pre order will lapse. Please contact us at service@mycoloredorganicsoffers.com if you do not see your invoice(s).

• 5. Can you ship my pre-order sooner than the given window?

  Unfortunately, they typically cannot be shipped sooner than the given shipping window, but we do prioritize our wholesale customers’ pre-orders once shipments are checked in and ready to be dispatched.

Wholesale Shipping:

• 1. Do you offer free shipping?

  Wholesale orders will no longer be eligible for free shipping. A shipping cost will be applied to all continental US shipping addresses based on the total dollar amount. Orders shipping to Alaska, Hawaii, or internationally will be manually reviewed for shipping charges.

  To view flat rate shipping costs per order total amounts, visit our wholesale Shipping page.

• 2. What shipping carriers do you use?

  Orders are shipped from our warehouse in St. Paul, Minnesota. Most are sent via USPS or UPS. Unless specified, our system will automatically choose a carrier when your order is processed, depending on the size/weight of your order. Orders above a certain value may be subject to requiring a signature for delivery.

  International orders are sent via a wide variety of carriers, and before shipping an order, we cannot guarantee which shipping service or warehouse will be used.

• 3. How long will it take to get my order?

  Order handling time is generally 2-6 business days for all shipments unless the item is on pre-order. Orders received after 10 am Central Standard Time are sometimes not processed until the next business day.

  US orders typically arrive in 5-14 business days. International orders are shipped from our US warehouse and usually arrive in 10-15 business days, depending on location.

  Free shipping promotions are not eligible for orders shipping to Alaska or Hawaii or outside of the United States.

  **Occasionally, international orders can take as long as 3-4 weeks for delivery to remote destinations such as countries located in Central & South America, Africa & The Middle East. Due to the limitations of our shipping system and some international carriers, we cannot guarantee international delivery dates.

  
  

• 4. Do you ship overseas?

  Yes, we ship all over the world! Shipping costs will apply, and will be added at checkout. Packages are shipped from the US.  

Wholesale Returns:

• 1. Can I return my wholesale order?

  Wholesale orders can be returned within 14 days of purchase for a refund minus a handling fee of 15% of the return total. Items must be in their original packaging with tags attached and in their original bags. They must not have been altered.

  If returned items and packaging are not in the original condition the return may be refused and the items will be donated or shipped back at the customers expense.

  Returns postmarked after 14 days since the original purchase date will not be accepted. 

  The customer is responsible for return shipping on all non-defective items. "Non-defective" means the product is produced to the specification Colored Organics LLC. The "Defectiveness" of a product is at the sole discretion of Colored Organics LLC.

Personalization & Relabeling:

• 1. Can I relabel the garments?

  Wholesale items are in stock items with the Colored Organics' logo on the interior neckline. Customers are welcome to embellish on and relabel garments within our Imprintables (Classic Collection with cotton twill tag) only. All garments outside of the Classic Collection must be resold with the original Colored Organics label intact. Our tags are sewn-in, not tearaway labels. With any questions regarding resale policies, please reach out to us.

• 2. Do you offer screenprinting/personalization?

  Colored Organics does not offer embellishing services for wholesale purchases. We recommend finding a screen printer near you to work on your design.